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Travelers in Atlanta frustrated by surge of Southwest Airlines cancelations

By FOX 5 Atlanta Digital Team
Updated  October 10, 2021 3:00pm EDT
Travel News
FOX 5 Atlanta

Southwest Airlines passengers stranded in Atlanta after mass flight cancelations

The airline's issues affected travelers at airports across the U.S. Other domestic airlines were not experiencing the same wave of flight cancelations.

ATLANTA - Southwest Airlines is blaming the weather for a surge of flight cancellations throughout the weekend.

The airline issued an advisory on Saturday afternoon. 

The airline said affected passengers that need to re-book can view self-service options by checking their flight status online or reaching out to customer service.

The airline's issues affected travelers at airports across the U.S. 

Other domestic airlines were not experiencing the same wave of flight cancelations. Flight Aware showed Sunday more than 1,000 flights Southwest flights were canceled in the U.S. 

SOUTHWEST AIRLINES CUSTOMER SERVICE

Passengers at Hartsfield-Jackson Atlanta International Airport were frustrated by a wave of cancelations of weekend flight. (FOX 5 Atlanta)

The flight-tracking site showed on Sunday morning the only canceled arrivals and departures at Hartsfield-Jackson Atlanta International Airport were Southwest Airlines flights. 

SOUTHWEST AIRLINES FLIGHT BOARD

Passengers at Hartsfield-Jackson Atlanta International Airport were frustrated by a wave of cancelations of weekend flight.

Ronda Devins, a Southwest Airlines passenger, said she was trying to get back home to Houston on Sunday. She didn't get much information from Southwest Airlines employees. 

"These poor people at the desk here are not to blame, but they have to handle the problem," she said. 

HARTSFIELD-JACKSON IMPLODES 14-STORY FORMER SHERATON HOTEL TOWER

Devins said her need to get home wasn't as urgent as some of the people she waited in line with. 

Anthony Campbell from Phenix City, Alabama, was frustrated he didn't receive any prior notice. 

Southwest Airlines cancels flights due to weather, air traffic issues

Travelers for one major airline were dealing with flight cancelations throughout the weekend. Southwest says if you are affected by this, get in touch with customer service for re-booking.

"My flight was going to MD Anderson (Cancer Center) for cancer treatment," he said. "Now I'm in a dilemma. They're going to delay my treatment. They could have notified everybody so we could make arrangements." 

 According to the airline, there were air traffic control issues caused by bad weather on Friday. That led to flight delays and cancelations throughout the weekend.

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