DeKalb County CEO: Progress being made in high water bills
DEKALB COUNTY, Ga. - The DeKalb County CEO said they have done a “top to bottom analysis” of the problems plaguing the county’s water billing system and are in the process of fixing it.
DeKalb County CEO Michael Thurmond during a specially called meeting on the issue said the number of dispute calls to the county about high water bills has gone down by about 70 percent, so he believes the county is making progress.
As to where the problem started, Thurmond said officials traced it back to what they call a “misplaced multiplier.”
Thurmond estimated that about 400 accounts in their system were affected by this glitch.
Thurmond also announced a plan to replace 102,000 meters. That is more than half of the county's small meters.
A task force led by Thurmond found the meters may be contributing to inaccurate water bills.
Meter replacement is set to start some time later this year.
The CEO recommended anyone who has received a high water bill to dispute it through the county.