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Unreliable elevators leave elderly residents stranded at Atlanta apartment complex

By
Published  May 2, 2025 8:55pm EDT
Atlanta
FOX 5 Atlanta
Elevator breaks down in senior housing development

Elevator breaks down in senior housing development

The elevators have been hit or miss at Columbia Heritage Senior Residence on Perry Boulevard, according to residents. Several seniors who live there say they have had strokes, heart attacks, surgeries and other medical concerns that make a working elevator a necessity of life.

The Brief

    • Residents at Columbia Heritage at West Highland Senior Residences say both of their building elevators are not reliable. 
    • Many of the residents are wheelchair or walker users, and say the steps are not a legitimate option for them. 
    • Columbia Residential Property Management told FOX 5 it is renovating the property, which includes refurbishing the elevator.

ATLANTA - Elderly residents at Columbia Heritage in Atlanta are facing significant challenges due to unreliable elevators.

Some of them say they've had to miss crucial appointments due to the inconvenience.

What we know:

Columbia Residential is a housing unit for residents 62 years old and older.

The building has two elevators inside. As of May 2, 2025, neither are working properly.

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An elevator at Columbia Heritage at West Highland Senior Residences in Atlanta

Senior citizens say they have missed doctor's appointments, therapy sessions, Ubers and Church buses because the elevators are not working properly. 

What we don't know:

It's still unclear when the elevator will be repaired.

The residents and the property management team tell FOX 5 they're still waiting for a part to come in.

The Source: FOX 5 Atlanta reporter Aungelique Proctor interviewed about 20 residents, a media representative for the Atlanta Housing Authority and a media representative from Columbia Residential Property Management Team.

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