I-Team: State investigates complaint VA using company that's 'putting the lives of our veterans in harm's way'

By Randy Travis Published March 16, 2020 DECATUR, Ga. - Critics question a decision by the Atlanta VA Medical Center for how it transports veterans, claiming the VA could be putting lives at risk, especially during this vulnerable time. In November 2019, the Veterans Administration gave Western-Star Hospital Authority, dba Metro Health EMS, control over all non-emergency ambulance services at the Atlanta facility. It decided the company qualified even though it doesn't have a Georgia license to be in the ambulance business. The contract is worth $1.5 million but could be extended five years totaling nearly $7 million. However, shortly after the contract was awarded, the chief operating officer of Metro Health became the subject of a complaint to state regulators accusing Metro Health of "putting the lives of our veterans in harm's way." If you hang around the Atlanta VA Medical Center like the FOX 5 I-Team did starting in December, you can't miss the Metro Health EMS vans. Some of the vans had missing hub cabs, rusty wheel wells or mismatched paint schemes. These are the stretcher vans the public paid to get veterans back and forth to the hospital for standard doctor's visits or dialysis. And that's just the view from the outside. This Metro Health EMS patient said the stretcher vans were so bumpy he threw up in the back. "I feel like I'm in a U-Haul van," said one veteran. He asked us not to use his name for fear the company might not like his criticism. Paralyzed from the waist down, he and his wife said the Metro Health EMS vans were so bumpy, he once became violently sick. "He upchucked over the movement," his wife said. "The gyrations going on with the ride. And I was like, can you help me? And they were looking like YOU need to take care of this." We asked her husband if Metro Health EMS would be able to take care of him if he had some sort of medical incident on the way to the hospital. "I would hope that they could just speed it up," he replied with a smile. "Just hit the gas." Just hit the gas. Because under Georgia law, Metro Health EMS cannot provide medical services. They're not a licensed ambulance company in Georgia. They're only allowed to transport people by stretcher who need minimal medical help. So how did Metro Health get the ambulance contract at the Atlanta VA? Metro Health promised the VA it would bring in a separate ambulance service whenever it needed to transport those medically-needy veterans, a company actually licensed to provide services like oxygen or run IVs. That makes no sense to former Georgia EMS director Keith Wages. "I've not seen that before," he admitted. Wages once headed up the state office that licenses ambulances. He said he would have liked the VA to require its contractor be licensed. "As an ambulance yeah," he explained. "And in Georgia, there's no shortage of high-quality ambulance services that provide that non-911 service." Under the contract, Metro Health is supposed to call that ambulance company when the VA gives notice of a medically-needy patient. Remember, Metro Health EMS has to pay the ambulance company for those trips. But it keeps all the money if the patient goes by stretcher van. The arrangement has already led to a state investigation.