Why are some water bills so high?

For 3 years, FOX 5 has followed the stories of high water bills, seemingly with no explanation. Customers take it to the water appeals board often to only to be denied any sort of adjustment. We have followed some of these customers all the way to court, where judges have ruled in their favor. FOX 5 sat down with the new Watershed commissioner who tells us there are problems, with fixes on the way.