ATLANTA - The general manager for MARTA admits his staff dropped the ball when they failed to provide essential emergency information during a track fire that caused smoke to fill several cars.
Frightened passengers did not know what to do. They found it hard to breathe. Ultimately, as cell phone video shows, they pushed open doors and began walking down the dark tunnel to get to the next stop.
Keith Parker appeared before a city council panel and gave a partial explanation without getting specific about employee behavior. He said communication was inadequate to the people on board the train as well as those who were on the platform.
Beyond any shortcomings with verbal communication, FOX 5 has learned the system is having significant issues with the intercom equipment breaking down. The number of trains where this is occurring was not immediately available to us, but a spokesperson says the cars that have the problems are pulled for repairs and the replacement trains are checked every day.
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