Atlanta area residents upset over late Christmas packages

- A lot of angry UPS customers this day after Christmas who received their packages late or not all.

They told FOX 5 News the long lines started Friday and Saturday and continued through much of Tuesday at the Forest Park UPS distribution facility on Southfield Parkway.

Kaleigh Shamp and her boyfriend told her surprise package from him should have arrived on December 13.

“Well, I’m happy I have my package now but it would have been nice to have it on Christmas,” said Shamp.

UPS is expected to deliver 750 million packages this holiday season. With more people turning to online shopping, an increase of about 40 million compared to last year

Billy Russell and his wife Christine told FOX 5 News they paid extra to have special clothing for their young daughter delivered by Christmas.

“Friday and then Saturday so now we’re still waiting on it,” said Russell.

The couple returned to the UPS facility after a previous unsuccessful attempt at getting their daughter’s Christmas present but left empty handed again.

“Not Happy! And the worst part is it doesn’t really seem like they care or are doing anything about it. I actually posted it on my Instagram and tagged UPS and they didn’t reply,” said Russell.

UPS said “We will work as hard as we can to get any issues resolved for our customers. The vast majority of UPS shipments have been and continue to be delivered on time,”

The UPS representative pointed out an independent study by Software developer Shipmatrix, which monitors delivery data, which said UPS achieved 97.3 percent delivery time from December 10 through the 16.

But that hardly mattered for the customers stuck in line waiting for their packages.

“They really messed up Christmas for a lot of people and the amount of waiting, it was ridiculous,” said Jennifer Taylor, one of the frustrated UPS customers.

Various people in line told FOX 5 News the wait time was between two and a half to three hours.

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